Frequently Asked Questions
Everything you need to know about our premium tea and snacks.
How should I store my loose leaf tea to maintain freshness?
To preserve the delicate flavors, store your tea in a cool, dark place away from strong odors, moisture, and direct sunlight. Our airtight tins are designed specifically for this purpose.
Do you offer international shipping?
Yes, we ship our tea collections worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns on tea or food items. However, if your order arrived damaged, please contact us within 48 hours for a replacement.
Are your tea snacks gluten-free or vegan?
We offer a variety of snacks with different dietary profiles. Please check the individual product descriptions for specific allergen information and ingredient lists.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress.
Can I include a gift message with my purchase?
Absolutely. During the checkout process, you will have the option to include a personalized gift message which we will hand-write on a Té Company card.