Returns & Exchanges
At Té Company, we strive for the highest quality in every leaf and pastry; however, due to the perishable nature of our products, we cannot accept returns on food items once they have been shipped. If your order arrives damaged or incorrect, please follow the steps below within 7 days of delivery for a replacement or store credit.
Document the Issue
Take clear photographs of the damaged shipping box and the affected tea or food products to help us process your claim.
Contact Support
Email our team at support@tecompany.com with your order number, the photos of the items, and a brief description of the problem.
Verification Process
Our quality assurance team will review your request within 48 hours to verify the eligibility for a refund or replacement.
Resolution
Once approved, we will immediately dispatch a fresh replacement or issue a store credit to your account for future purchases.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing